Silver Haven Spa is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our site, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of the site immediately.
1. Information We Collect
We may collect the following types of personal information from you:
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Full name
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Contact details (email address, phone number, physical address)
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Date of birth and health-related data (for service personalization)
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Billing and payment information
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IP address, browser type, and usage data from your device
This information may be collected via contact forms, service bookings, newsletter subscriptions, cookies, or when you engage with our team directly.
2. How We Use Your Information
We use your personal information to:
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Provide and manage spa and wellness services
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Respond to inquiries or customer service requests
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Process bookings and payments
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Send newsletters or promotional materials (with your consent)
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Improve the functionality and content of our website
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Comply with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
3. Data Retention
We retain your data only as long as it is necessary for the purpose for which it was collected. After that, your information will be securely deleted or anonymized.
4. Data Sharing and Third Parties
Your data may be shared with:
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Payment processors for transaction handling
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Healthcare professionals (with your consent) to provide personalized care
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Legal authorities, only if required by law
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Technology providers supporting our web hosting and analytics
We ensure all third-party partners comply with high standards of data protection.
5. Security Measures
We implement industry-standard safeguards to protect your data, including SSL encryption, secure servers, and access controls. However, no online transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
🟩 GDPR Compliance
Silver Haven Spa operates in compliance with the General Data Protection Regulation (GDPR) for individuals located in the European Economic Area (EEA). As a data subject, you have the following rights:
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Right to access your personal data
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Right to rectify inaccurate information
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Right to request data erasure
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Right to object to or restrict processing
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Right to data portability
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Right to withdraw consent at any time
To exercise any of your rights, please contact us at support@silverhavenhub.com. We will respond within 30 days of receiving your request.
🟩 Cookie Policy
We use cookies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device that help us remember your preferences and improve performance.
Types of cookies we use:
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Essential cookies: Required for website functionality (e.g., session cookies, security verification).
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Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
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Preference cookies: Remember choices like language or region.
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Marketing cookies: Used for targeted advertising (only with your consent).
You may choose to disable cookies through your browser settings, but this may affect the functionality of the website.
Managing Cookies
When you visit our site for the first time, you will be prompted to accept or reject cookies. You can also revisit your preferences at any time using the settings section of our website.
🟩 Updates to this Privacy Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated effective date. Your continued use of the website after any changes constitutes your acceptance of the updated terms.
Contact Us
For any questions regarding this Privacy Policy, your data, or your rights, please contact us:
Silver Haven Spa
Email: support@silverhavenhub.com